Privacy POLICY

KALBARRI ANCHORAGE HOLIDAY VILLAGE (‘We’ or ‘Us’), at 168 Grey St Kalbarri WA 6536, Australia.

We are a data controller and processor, for the purpose of the General Data Protection Regulation GDPR (in countries applicable). KALBARRI ANCHORAGE HOLIDAY VILLAGE is responsible for the controlling and processing of your personal information as noted below.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or register on our website Site).

We respect our customers’ privacy and for that reason we will manage our customers’ personal information in accordance with our privacy policy as stated below.

By using or registering on The Site you confirm that you are agree to the KALBARRI ANCHORAGE HOLIDAY VILLAGE Privacy and cookie policy detailed below.


Personal Information

The type of personal information we collect includes:

  • Your name and contact details;

  • Payment and transaction details/history;

  • Details/history of preferences, interests and behaviour relating to transactions, products, services and activity with our digital services:

  • Your computer IP address when visiting our website;

  • Records of your communications and interactions with us, such as details of your previous dealings with us or any of the KALBARRI ANCHORAGE HOLIDAY VILLAGE; and

  • Financial information (e.g. for invoicing and payments of services, products or personal credit information when you make payments to us).

We will treat this information as personal information.



Cookies are data files that are automatically placed on your device or computer and often include an anonymous unique identifier.


Type of Cookies

Cookies we use in the Site fall into the following two categories:

  • Essential cookies, these are cookies originate from our Site:

    • Session cookies are automatically deleted at the end of each browsing session, typically when the web browser is closed; and

    • Persistent cookies remain until the expiry date and time set by the web server. They can be manually deleted by You.

  • Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The Site cannot function properly without these cookies.

  • 3rd party cookies originate from a domain that is different to the Site visited.

We will treat this information as personal information.


Turning cookies on or off

You have a number of options when it comes to receiving cookies. You can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

We recommend that you do not block cookies from KALBARRI ANCHORAGE HOLIDAY VILLAGE. We use the data stored in cookies for functionality within the Site and to improve the experience you receive on the Site.

If you prefer not to receive cookies then you accept that you will be unable to set up a user account or register for some of the services we offer; both rely on cookies to function effectively.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser


Log files

Log files gather information and track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We will treat this information as personal information.


Using and Disclosing Your Personal Information

We, use the personal information you provide for the following purposes:

Record your booking or other purchase with KALBARRI ANCHORAGE HOLIDAY VILLAGE;
To maintain a database of current and past guests;
Subscribing to our email newsletter

Additionally, we use the information within log files to help us screen for potential risk and breaches (in particular, IP addresses), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Advertising on the Site

When the Site contains links to a variety of advertising and third-party website sources, KALBARRI ANCHORAGE HOLIDAY VILLAGE has no control over the content or privacy policy practices of such sites and encourage our users to review the privacy policies of such sites before engaging in any activity with them.


Disclosing and Sharing your personal information

We may disclose your information with the following parties:

  • With our Parks, to verify your membership details, confirm an accommodation booking, Gift Voucher or prize and to provide you with services;

  • With third-party contractors or partners who are engaged to perform services on our behalf such as:

    • Marketing tools that are used to optimise and improve KALBARRI ANCHORAGE HOLIDAY customer experience or creating marketing campaigns;

    • Technology suppliers such as our Australian hosting provider;

  • All these parties are bound by our mutual non-disclosure agreement that controls the use and disclosure of personal information and prohibits any sharing of information with other entities without express written consent from KALBARRI ANCHORAGE HOLIDAY

  • With legal authorities for any criminal investigation to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We use analytical tools to help us understand how our customers use The Site and optimise the user experience on The Site.

We may also share aggregate or anonymous information with third parties, including advertisers. For example, we may tell our advertisers the number of visitors our website receives or the most popular parks and destinations. This information does not contain any personal information and is used to develop content and services.

We will not sell your personal information to marketing bodies without your consent.


Direct Marketing

When you provide your personal details to us, you consent to us using your personal information for direct marketing purposes (unless you have already opted out of marketing, or until you opt out). Personal information may be disclosed for marketing purposes to an organisation or people who assist in our direct marketing, for example an external mail house.

From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, that we think may be of interest to you. When we contact you it may be by email or SMS.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you or via My Account page on The Site.


Protecting, Storing and Disposing Personal Information

Data Storage and Protection

Your data is stored and protected in accordance to industry better practices in KALBARRI ANCHORAGE HOLIDAY securely hosted Data Centres in Australia.

Our security practices and processes to store and handle this data is regularly reviewed by independent third-party security firms and optimised in accordance to their recommendations. We regularly monitor The Site using technology tools to help us identify, protect, detect, respond and recover from any malicious activities on The Site that may impact Your data.

Your personal information is stored in our secure data centres in Australia.


Data Retention

When you register your information through The Site, we will keep your Information for our records as follows:

  • Until you request us to delete this information.

  • If a Park requests us to delete this information

  • As required by our legal and regulatory requirements

If data cannot be deleted due to integrity of past records (for example historical booking) then personal data will be anonymised or de-identified.


Your Rights

As a KALBARRI ANCHORAGE HOLIDAY customer, You have the following rights in regards of your data:

  1. Request details about the data we hold about you

  2. Request details about how the data is stored, handled and processed

  3. Request changes and/or modification to the data

  4. Request deleting/de-identifying your details

  5. Request to 'opt out' from receiving direct marketing communications.

If you would like to exercise any of the above, please contact us through the contact information below.


Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.


Contact Us

If you have any concerns, queries, disputes or complaints about our privacy policy or our privacy practices, please contact KALBARRI ANCHORAGE HOLIDAY’s Privacy Officer on:
Phone: +61 8 9937 1181 or
Post: Privacy Officer, PO BOX 238 Albany Dc WA 6331 Australia, Australia


Complaints and further information

If you have any disputes or complaints, our privacy officer will attend to them and may request that you put your dispute or complaint in writing. Our privacy officer will investigate any dispute or complaint and respond to you within a reasonable time.

This privacy policy may be amended or updated to ensure that we maintain the highest standards.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at and on 1300 363 992